3kini Returns and Exchanges Policy

We want you to adore your new 3kini pieces, however we understand that not everything works out when shopping online. If you're unsatisfied with the fit of your item(s), we are more than happy to assist you with different sizes and styles, to help find the perfect fit and style for you.

We offer a return for store credit option where you are able to return your item(s) and we will give you a voucher code for the cost of your purchase, less any shipping costs. Returns and Exchanges are accepted on items within 14 days from the date of shipment.

The Return and Exchange terms on this Site are only applicable to Products purchased on this Site. 

ONLINE RETURNS AND EXCHANGES

To be eligible for a return or exchange, you must: 

  • Provide proof of purchase

  • All tags attached 

  • The garment must be unworn and unwashed and be in the same condition that you received it. (Please note, that swimwear needs to be tried on over your underwear). For hygiene purposes, returns maybe refused if it is apparent that this has not been done. Protective hygiene strips must remain in place. It must also be in the original packaging

TO COMPLETE YOUR RETURN or EXCHANGE, WE REQUIRE: 

  1. Email: customerservice@3kini.com.au  with your request.

  2. When your return or exchange is approved, 3kini will send you details of where and how to send your purchase back.

  3. If you require an exchange, you will be charged shipping costs for your pieces to be sent back to you.

STORE CREDIT (IF APPLICABLE) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit refund, dependent on the eligibility for your return which is stated above. 

If you are approved, your product will be exchanged for another item you choose or a store credit, via voucher code will be issued to you.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer you a store credit or exchange.

SALE ITEMS (IF APPLICABLE) 

Only regular priced items may be credited. Unfortunately, we do not offer a store credit on sale items, however, we can offer you an exchange if you require a different size.

DISCOUNT CODES

Discount codes are for one time use and are unable to be reloaded if you return your order.  

FAULTY ITEMS  

3kini takes pride in providing quality in all our products, with each item inspected thoroughly before each item is shipped out to you.  

If you wish to return an item because you believe it to be faulty, you will be entitled to either a replacement or store credit if your goods need to be replaced. In returning your item you will need to follow the same procedures listed above under online returns and exchanges.  

When we receive the returned item, the item will then be inspected. Upon inspection, it will be decided if the fault is a result of failure to care for your item according to the (care instructions) which come with your product. 3kini will then send you an email with the outcome of the fault and will either repair the item for you or return your item to you. 

 

SHIPPING 

To return or exchange your product, you should email customerservice@3kini.com.au. You will then receive an email back with the physical address to which you need to address your return or exchange. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

You are solely responsible for returning your item to us, so return shipping must be via using a pre-paid and traceable method to ensure a safe and documented delivery. The product will be your responsibility until they reach 3kini, however, if items are returned damaged, 3kini will take no responsibility for this. To prevent this from happening, please package your items in a secure way, in which the items cannot be damaged during delivery. All costs associated with return shipping are at the buyers expense and are nonrefundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.