3kini Returns and Exchanges Policy
We want you to adore your 3kini pieces. If you decide your order is not quite right for you, you can request a refund. If you require a different size or style, message 3kini and we will be happy to find the perfect fit and style for you.
The Return and Exchange terms on this Site are only applicable to Products purchased on this Site. Returns and Exchanges are accepted on items within 30 days from the date of shipment.
To be eligible for a return, you must:
Provide proof of purchase
All tags attached
The garment must be unworn and unwashed and be in the same condition that you received it. (Please note, that swimwear needs to be tried on over your underwear). For hygiene purposes, returns maybe refused if it is apparent that this has not been done. Protective hygiene strips must remain in place. It must also be in the original packaging.
TO COMPLETE YOUR RETURN, WE REQUIRE:
When your return or exchange is approved, 3kini will send you details of where and how to send your purchase back.
If you require an exchange, you will be charged shipping costs for your pieces to be sent back to you.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, dependent on the eligibility for your return which is stated above.
If you are approved, your product will be exchanged for another item you choose or a refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is processed. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
3kini takes pride in providing quality in all our products, with each item inspected thoroughly before each item is shipped out to you.
If you wish to return an item because you believe it to be faulty, you will be entitled to either a replacement or refund if your goods need to be replaced. In returning your item you will need to follow the same procedures listed above under online returns.
When we receive the returned item, the item will then be inspected. Upon inspection, it will be decided if the fault is a result of failure to care for your item according to the (care instructions) which come with your product. 3kini will then send you an email with the outcome of the fault and will either repair the item for you or return your item to you.
To return your product, you should email email@example.com. You will then receive an email back with the physical address to which you need to address your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You are solely responsible for returning your item to us, so return shipping must be via using a pre-paid and traceable method to ensure a safe and documented delivery. The product will be your responsibility until they reach 3kini, however, if items are returned damaged, 3kini will take no responsibility for this. To prevent this from happening, please package your items in a secure way, in which the items cannot be damaged during delivery. All costs associated with return shipping are at the buyers expense and are nonrefundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.